Video Conferencing - How Law Firms Can Benefit

Video conferencing has been used by law firms for many years, but only until recently has it become affordable for even the smallest of firms. Equipment that cost tens of thousands of dollars only a few years ago, can be purchased for a fraction of that cost today. The products have become more reliable, easier to use, more compact, even portable, and their capabilities and features have been enhanced drastically. Popular thinking seems to indicate that now is the time to get your firm started with video conferencing, but not surprisingly, many firms encounter unnecessary technical obstacles and set backs due to poor planning. The following are important points you should keep in mind before getting started with video conferencing:

How you will use the technology

Video Conferencing

For many law firms, video conferencing is first used as a way to reduce traveling for internal meetings between practices located in different cities. But there are other factors to consider. How far are the courthouses your firm serves? Do they allow video depositions or other video-based communication for legal procedures? If the addition of video conferencing will save many, or all, of your attorneys significant amounts of time in commuting and improve the productivity of their work day, then video conferencing will definitely help to grow your practice.

Video Conferencing - How Law Firms Can Benefit

The resources you'll needed

IP (Internet Protocol) networks are superior to ISDN (Integrated Services Digital Network). If you have 384 kilobytes of bandwidth available to and from each video conferencing device, you should be able to enjoy a good quality video call. Realize however, that if your network is shared with other resources, it may compromise the quality of your conferences. A dedicated network specifically for video conferencing, or a managed IP video network like IVCi's IntelliNet, would ensure the best user experience.

Once you define your network, you need someone to manage it. Although your firm's technical staff may be able to manage your conferencing network, there are more efficient ways to ensure steady and healthy performance of your video conferences. Some conferencing providers perform 'managed services' that take all of the work out of your hands. Do a search in Google for "managed conferencing services" and you'll find a list of companies that will allow you to reap all of the benefits of video conferencing while eliminating your need to purchase expensive network equipment and hire additional support staff.

The following are steps you can take to be ready for your video conferencing implementation:

Talk with your attorneys and identify those individuals who are ready to reap immediate benefits from the technology; those who would be ready and willing to start using video conferencing right away.

Once you define the extent of usage, you can calculate the amount of time that your attorneys will be freed up to work on other cases. In many instances, the time saved adds up to dozens of hours per month, per attorney. With more time available, they can work on additional cases, thus growing the practice.

Video conferencing is best executed in phases. Features that satisfy the most important needs of the practice should be implemented in the first phase. Define what you need, find out what it costs and budget for that phase. As need and demand grow, you can budget for future implementations as they arise. Always work with conferencing providers that create scalable solutions.

Do some simple math. Once you define how much usage your firm will have, you can compare that figure to your budget. It's as easy as that.

Video Conferencing - How Law Firms Can Benefit

For many years, Harold German has been recognized as a knowledgeable source for information on corporate branding methodologies. A director at IVCi, LLC, whose divisions include IVCi Audio Visual and IVCi Home. Mr. German is a renowned author and contributor, with appearances in noted international publications such as The Economist, and on news stations such as CNN. Mr. German covers IP networks and the future of conferencing technologies.

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The Top Advantages Of Video Conferencing

Videoconferencing is rapidly gaining in popularity, and it's hardly surprising. Basically, videoconferencing allows people to communicate in real time, no matter where they are located. It can be as few as two people, or it can be thousands. The participants can hold a meeting or conference, compare charts and generally do everything they could do if they were all in the same room together. This is all done via audio and video transmission through the wonders of the internet.

The list of advantages gained from using videoconferencing is long, but here are a few of the main advantages. The most obvious advantage is the enormous savings involved when people don't need to travel. An average business trip usually involves at least one night spent in another place, and costs incurred include flights, transport, meals, accommodation, entertainment, and the list goes on. If you need ten people at a meeting, and add together all the costs involved, the total is staggering.

Video Conferencing

Remember, too, that not only is travel costly, it takes time. So those ten executives have to take two days out of their busy schedule, for example, to attend a half-day meeting at head office. With videoconferencing, they can allocate the half-day, and spend the other day and a half doing productive work in their office. Using videoconferencing provides big savings in both money and time.

The Top Advantages Of Video Conferencing

If the video conference involves one person or team making a presentation, they're in their home environment. So they can't accidentally leave the most important graph on their desk back at the office - they have everything readily available. It also means that questions can be answered fully, instead of the presenter needing to return to his office before he could access the required information.

Videoconferencing also makes it easier for business to access outside experts. In a medical environment, for example, researchers from around the world can get together regularly and compare notes, making it easier to pool their findings and accelerate the process of finding answers. This type of collaboration would never happen if the experts were constantly required to travel to stay updated, because they'd never have time to do their research. Cooperation on this level isn't just beneficial for the medical profession; it can be used in almost any profession you can think of.

A slightly less direct benefit, but a benefit just the same, is that employees will need to learn the basics of presentation skills and research, in order to participate productively in videoconferencing. This encourages the employee to stay up to date with information relating to their field, so that they're confident they can answer questions during a videoconference if required.

Videoconferencing is also a great deal more personal than a phone conference. A high percentage of our communication is through non-verbal cues, so seeing the person making a presentation can gives us so much more information. It also means that visual aids can be used, which speeds up the process of explaining certain types of information. There's no need to wait while a set of graphs is posted, faxed or even emailed and printed - you can see them instantly. And if extra information is required, it can be pulled out of the file and displayed, with no need for any delay. If you're using videoconferencing to deal with a potential client, it becomes much easier to develop a personal relationship, which is an important element in any business relationship.

Video conferencing also means that all the required people can be present at the meeting. Previously, expense considerations may have meant that only one employee could attend a certain meeting, and upon their return they would then brief everybody else about what went on. This inevitably left gaps in the feedback, as no one person would take in every single thing that occurred, or would even know that one particular piece of information was of special importance to another staff member. Videoconferencing means that everybody hears and sees everything, and can extract the information that is most relevant to them. They also get a personal feel for the other people involved in the conference.

There's no doubt that business will be quick to utilize videoconferencing, once the numerous benefits become clearer. The potential for business is enormous, and as technology improves and prices drop, videoconferencing will become as standard in businesses as the fax machine or personal computer.

The Top Advantages Of Video Conferencing

Timothy Gorman is a successful Webmaster and publisher of Best Conference Calling Services. He provides more audio, web and video conference calling solutions that you can research in your pajamas on his website.

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How To Broadcast Yourself On Youtube

How To Broadcast Yourself On Youtube Making and sharing your own videos, sounds exciting doesn't it? However, before making plans for your next online video, you are advised to think about how the process works. This is important because it will let you know what type of equipment you will need to get started.

Before uploading and sharing you newly created online video, you will first have to shoot it. To do this, you will need video recording equipment. Video recording equipment can include camcorders, webcams, cell phones, and some digital cameras have the ability to record a few minuets of video. If you are looking to produce a quality video, you may want to think about using a camcorder or a webcam. Cell phones and digital cameras will work, but many only provide you with a limited amount of recording time and you will need a steady hand. In addition to a limited amount of time, not all digital cameras and cell phones will record sounds, although audio or commentary can be added in later.

Video Conferencing

Once you have created your online video, you will need to find a way to get it to your computer. Most recording devices, including camcorders, webcams, digital cameras, and cell phones will come with the necessary equipment. Once you hook your recording device up to your computer, your video should begin to load. However, for this to be done you will need to have movie making software installed on your computer.

How To Broadcast Yourself On Youtube

When it comes to movie making software, you will likely find that your computer already has a program on it. Most computers, especially ones made within the last few years, have the software programs preinstalled. If your video does not automatically load, once your recording device is hooked up to your computer, it may be a sign that your computer does not have a movie making program. If this is the case, you will need to purchase some. Movie making software programs which can easily be purchased online or from a wide variety of different retail stores.

Once your video has been loaded onto your computers hard drive and recognized by movie making software, you have a number of different options. If you are satisfied with your video, as it is, you can save it and then move on. If you would like to make alterations, now would be the time to do so. Depending on the type of movie making software you have, you should easily be able to edit your video. This editing may include, but should not be limited to, deleting scenes, adding captions, and the adding of music. Once you have made all of your edits, you will need to save your movie.

The final step to making an online movie is to find an online video website that you can upload your video to. One of the most popular online video websites is YouTube.com. Simply click on upload, you will have to sign in and join by entering your details. After you follow the directions, provided by Youtube, your video will be displayed for the rest of the world to see.

Quick Summary

Record a short clip using your camcorder or if you have a digital camera with recording features, you can even use your mobile phone, but you need a steady hand. When you have finished, simply download your movie to your computer.

Now you need to convert your recording into a Youtube format, for this Apple Mac’s QuickTime Pro is ideal and it’s quite cheap to buy. When you have finished editing all that's left for you to do, is save your movie in MPEG4 and upload it to Youtube. Congratulations you have just learnt - How to Broadcast Yourself on Youtube [http://www.broadcastyourselfyoutube.com].

System Requirements, Windows 2000 or XP, 233 MHz Intel Pentium class or better processor, and at least 128MB of RAM Editing software some thing such as QuickTime Pro will do the job, there are many others.

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How To Broadcast Yourself On Youtube

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The Car Rental Industry

Market Overview

The car rental industry is a multi-billion dollar sector of the US economy. The US segment of the industry averages about .5 billion in revenue a year. Today, there are approximately 1.9 million rental vehicles that service the US segment of the market. In addition, there are many rental agencies besides the industry leaders that subdivide the total revenue, namely Dollar Thrifty, Budget and Vanguard. Unlike other mature service industries, the rental car industry is highly consolidated which naturally puts potential new comers at a cost-disadvantage since they face high input costs with reduced possibility of economies of scale. Moreover, most of the profit is generated by a few firms including Enterprise, Hertz and Avis. For the fiscal year of 2004, Enterprise generated .4 billion in total revenue. Hertz came in second position with about .2 billion and Avis with .97 in revenue.

Video Conferencing

Level of Integration

The Car Rental Industry

The rental car industry faces a completely different environment than it did five years ago. According to Business Travel News, vehicles are being rented until they have accumulated 20,000 to 30,000 miles until they are relegated to the used car industry whereas the turn-around mileage was 12,000 to 15,000 miles five years ago. Because of slow industry growth and narrow profit margin, there is no imminent threat to backward integration within the industry. In fact, among the industry players only Hertz is vertically integrated through Ford.

Scope of Competition

There are many factors that shape the competitive landscape of the car rental industry. Competition comes from two main sources throughout the chain. On the vacation consumer’s end of the spectrum, competition is fierce not only because the market is saturated and well guarded by industry leader Enterprise, but competitors operate at a cost disadvantage along with smaller market shares since Enterprise has established a network of dealers over 90 percent the leisure segment. On the corporate segment, on the other hand, competition is very strong at the airports since that segment is under tight supervision by Hertz. Because the industry underwent a massive economic downfall in recent years, it has upgraded the scale of competition within most of the companies that survived. Competitively speaking, the rental car industry is a war-zone as most rental agencies including Enterprise, Hertz and Avis among the major players engage in a battle of the fittest.

Growth

Over the past five years, most firms have been working towards enhancing their fleet sizes and increasing the level of profitability. Enterprise currently the company with the largest fleet in the US has added 75,000 vehicles to its fleet since 2002 which help increase its number of facilities to 170 at the airports. Hertz, on the other hand, has added 25,000 vehicles and broadened its international presence in 150 counties as opposed to 140 in 2002. In addition, Avis has increased its fleet from 210,000 in 2002 to 220,000 despite recent economic adversities. Over the years following the economic downturn, although most companies throughout the industry were struggling, Enterprise among the industry leaders had been growing steadily. For example, annual sales reached .3 in 2001, .5 in 2002, .9 in 2003 and .4 billion in 2004 which translated into a growth rate of 7.2 percent a year for the past four years. Since 2002, the industry has started to regain its footing in the sector as overall sales grew from .9 billion to .2 billion in 2003. According to industry analysts, the better days of the rental car industry have yet to come. Over the course of the next several years, the industry is expected to experience accelerated growth valued at .89 billion each year following 2008 "which equates to a CAGR of 2.7 % [increase] in the 2003-2008 period.”

Distribution

Over the past few years the rental car industry has made a great deal of progress to facilitate it distribution processes. Today, there are approximately 19,000 rental locations yielding about 1.9 million rental cars in the US. Because of the increasingly abundant number of car rental locations in the US, strategic and tactical approaches are taken into account in order to insure proper distribution throughout the industry. Distribution takes place within two interrelated segments. On the corporate market, the cars are distributed to airports and hotel surroundings. On the leisure segment, on the other hand, cars are distributed to agency owned facilities that are conveniently located within most major roads and metropolitan areas.

In the past, managers of rental car companies used to rely on gut-feelings or intuitive guesses to make decisions about how many cars to have in a particular fleet or the utilization level and performance standards of keeping certain cars in one fleet. With that methodology, it was very difficult to maintain a level of balance that would satisfy consumer demand and the desired level of profitability. The distribution process is fairly simple throughout the industry. To begin with, managers must determine the number of cars that must be on inventory on a daily basis. Because a very noticeable problem arises when too many or not enough cars are available, most car rental companies including Hertz, Enterprise and Avis, use a "pool” which is a group of independent rental facilities that share a fleet of vehicles. Basically, with the pools in place, rental locations operate more efficiently since they reduce the risk of low inventory if not eliminate rental car shortages.

Market Segmentation

Most companies throughout the chain make a profit based of the type of cars that are rented. The rental cars are categorized into economy, compact, intermediate, premium and luxury. Among the five categories, the economy sector yields the most profit. For instance, the economy segment by itself is responsible for 37.7 percent of the total market revenue in 2004. In addition, the compact segment accounted for 32.3 percent of overall revenue. The rest of the other categories covers the remaining 30 percent for the US segment.

Historical Levels of Profitability

The overall profitability of the car rental industry has been shrinking in recent years. Over the past five years, the industry has been struggling just like the rest of the travel industry. In fact, between the years 2001 and 2003 the US market has experienced a moderate reduction in the level of profitability. Specifically, revenue fell from .4 billion in 2000 to .2 billion in 2001. Subsequently, the overall industry revenue eroded further to .9 billion in 2002; an amount that is minimally higher than .7 billion which is the overall revenue for the year 1999. In 2003, the industry experienced a barely noticeable increase which brought profit to .2 billion. As a result of the economic downturn in recent years, some of the smaller players that were highly dependent on the airline industry have done a great deal of strategy realignments as a way of preparing their companies to cope with eventual economic adversities that may surround the industry. For the year 2004, on the other hand, the economic situation of most firms have gradually improved throughout the industry since most rental agencies have returned far greater profits relative to the anterior years. For instance, Enterprise realized revenues of .4 billion; Hertz returned revenues of .2 billion and Avis with .9 billion in revenue for the fiscal year of 2004. According to industry analysts, the rental car industry is expected to experience steady growth of 2.6 percent in revenue over the next several years which translates into an increase in profit.

Competitive Rivalry Among Sellers

There are many factors that drive competition within the car rental industry. Over the past few years, broadening fleet sizes and increasing profitability has been the focus of most companies within the car rental industry. Enterprise, Hertz and Avis among the leaders have been growing both in sales and fleet sizes. In addition, competition intensifies as firms are constantly trying to improve their current conditions and offer more to consumers. Enterprise has nearly doubled its fleet size since 1993 to approximately 600,000 cars today. Because the industry operates on such narrow profit margins, price competition is not a factor; however, most companies are actively involved in creating values and providing a range of amenities from technological gadgets to even free rental to satisfy customers. Hertz, for example, integrates its Never-Lost GPS system within its cars. Enterprise, on the other hand, uses sophisticated yield management software to manage its fleets.

Finally, Avis uses its OnStar and Skynet system to better serve the consumer base and offers free weekend rental if a customer rents a car for five consecutive days Moreover, the consumer base of the rental car industry has relatively low to no switching cost. Conversely, rental agencies face high fixed operating costs including property rental, insurance and maintenance. Consequently, rental agencies are sensitively pricing there rental cars just to recover operating costs and adequately meet their customers demands. Furthermore, because the industry experienced slow growth in recent years due to economic stagnation that resulted in a massive decline in both corporate travel and the leisure sector, most companies including the industry leaders are aggressively trying to reposition their firms by gradually lessening the dependency level on the airline industry and regaining their footing in the leisure competitive arena.

The Potential Entry of new Competitors

Entering the car rental industry puts new comers at a serious disadvantage. Over the past few years following the economic downturn of 2001, most major rental companies have started increasing their market shares in the vacation sector of the industry as a way of insuring stability and lowering the level of dependency between the airline and the car rental industry. While this trend has engendered long term success for the existing firms, it has heightened the competitive landscape for new comers. Because of the severity of competition, existing firms such as Enterprise, Hertz and Avis carefully monitor their competitive radars to anticipate Sharpe retaliatory strikes against new entrants. Another barrier to entry is created because of the saturation level of the industry.

For example, Enterprise has taken the first mover advantage with its 6000 facilities by saturating the leisure segment thereby placing not only high restrictions on the most common distribution channels, but also high resource requirements for new firms. Today, Enterprise has a rental location within 15 miles of 90 percent of the US population. Because of the network of dealers Enterprise has established around the nation, it has become relatively stable, more recession proof and most importantly, less reliant on the airline industry compared to its competitors. Hertz, on the other hand, is utilizing the full spectrum of its 7200 stores to secure its position in the marketplace. Basically, the emergence of most of the industry leaders into the leisure market not only drives rivalry, but also it varies directly with the level of complexity of entering the car rental industry.

The Threat of Substitute

There are many substitutes available for the car rental industry. From a technological standpoint, renting a car to go the distance for a meeting is a less attractive alternative as opposed to video conferencing, virtual teams and collaboration software with which a company can immediately setup a meeting with its employees from anywhere around the world at a cheaper cost. In addition, there are other alternatives including taking a cab which is a satisfactory substitute relative to quality and switching cost, but it may not be as attractively priced as a rental car for the course of a day or more. While public transportation is the most cost efficient of the alternatives, it is more costly in terms of the process and time it takes to reach one’s destination. Finally, because flying offers convenience, speed and performance, it is a very enticing substitute; however, it is an unattractive alternative in terms of price relative to renting a car. On the business segment, car rental agencies have more protection against substitutes since many companies have implemented travel policies that establish the parameters of when renting a car or using a substitute is the best course of action.

According to Tracy Esch, an Advantage director of marketing operations, her company rents cars up to a 200-mile trip before considering an alternative. Basically, the threat of substitute is reasonably low in the car rental industry since the effects the substitute products have do not pose a significant threat of profit erosion throughout the industry.

The Bargaining Power of Suppliers

Supplier power is low in the car rental industry. Because of the availability of substitutes and the level of competition, suppliers do not have a great deal of influence in the terms and conditions of supplying the rental cars. Because the rental cars are usually purchased in bulk, rental car agents have significant influence over the terms of the sale since they possess the ability to play one supplier against another to lower the sales price. Another factor that reduces supplier power is the absence of switching cost. That is, buyers are not affected from purchasing from one supplier over another and most importantly, changing to different supplier’s products is barely noticeable and does not affect consumer’s rental choices.

The Bargaining Power of Buyers

While the leisure sector has little or no power, the business segment possesses a significant amount of influence in the car rental industry. An interesting trend that is currently underway throughout the industry is forcing car rental companies to adapt to the needs of corporate travelers. This trend significantly reduces supplier power or the rental firms’ power and increases corporate buyer power since the business segment is excruciatingly price sensitive, well informed about the industry’s price structure, purchase in larger quantities and they use the internet to force lower prices. Vacation buyers, on the other hand, have less influence over the rental terms. Because vacationers are usually less price sensitive, purchase in lesser amounts or purchase more infrequently, they have weak bargaining power.

Five Forces

Today the car rental industry is facing a completely different environment than it did five years ago. Competitively speaking, the revolution of the five forces around the car rental industry exerts some strong economic pressure that has significantly tarnished the competitive attractiveness of the industry. As a result of the economic downturn in recent years, many companies went under namely Budget and the Vanguard Group because their business infrastructure succumbed to the untenability of the competitive environment. Today, very few firms including Enterprise, Hertz and Avis return a slightly above-average revenue compared to the rest of the industry. Realistically speaking, the car rental sector is not a very attractive industry because of the level of competition, the barriers to entry and the competitive pressure from the substitute firms.

Strategic Group Mapping

As a moderately concentrated sector, there is a clear hierarchy in the car rental industry. From an economic standpoint, disparities exist from a number of dimensions including revenue, fleet size and the market size each firm holds in the market place. For instance, Enterprise dominates the industry with a fleet size of approximately 600,000 vehicles along with its market size and its level of profitability. Hertz comes in second position with its number of market shares and fleet volume. In addition, Avis ranks third on the map. Avis is among one of the companies that is having issues recovering its revenue margins from prior to the economic downturn. For instance, in 2000 Avis returned revenues of approximately .23 billion. Over the course of the next several years following 2000, the revenue of Avis has been significantly lower than that of 2000. As a way of reducing uncertainty most companies are gradually lessening the level of dependency on the airline industry and emerging the leisure market. This trend may not be in the best interest of Hertz since its business strategy is intricately linked to the airports.

Key Success Factors

There are many key success factors that drive profitability throughout the car rental industry. Capacity utilization is one of the factors that determines success in the industry. Because rental firms experience loss of revenue when there are either too few or too many cars sitting in their lots, it is of paramount importance to efficiently manage the fleets. This success factor represents a big strength for the industry since it lowers if not completely eliminates the possibly of running short on rental cars. Efficient distribution is another factor that keeps the industry profitable. Despite the positive relationship between fleet sizes and the level of profitability, firms are constantly growing their fleet sizes because of the competitive forces that surround the industry. In addition, convenience is one of the crucial attributes by which consumers select rental firms. That is, car rental consumers are more prone to renting cars from firms that have convenient rental and drop off locations. Another key success factor that is common among competing firms is the integration of technology in their business processes. Through technology, for instance, the car rental companies create ways to meet consumer demand by making renting a car a very agreeable ordeal by adding the convenience of online rental among other alternatives. Furthermore, firms have integrated navigation systems along with roadside assistance to offer customers the piece of mind when renting cars.

Industry Attractiveness

There are many factors that impact the attractiveness of the car rental industry. Because the industry is moderately concentrated, it puts new market entrants at a disadvantage. That is, its low concentration represents a natural barrier to entering the industry as it allows existing firm to anticipate sharp retaliations against new entrants. Because of the risks associated with entering the industry among other factors, it is not a very attractive sector of the marketplace. From a competitive standpoint, the leisure market is 90 percent saturated because of the active efforts of Enterprise to dominate this sector of the market. On the other hand, the airport terminals are heavily guarded by Hertz. Realistically speaking, entry in the industry offers low profitability relative to the costs and risks associated. For most consumers, the main determining factors of choosing one company over another are price and convenience. Because of this reason, rental firms are very circumspect about setting their rates and that generally force even the industry major players in the position of offering more to the consumers for less just to remain competitive. Hertz, for example, offers wireless internet to its customers just to add more convenience to their travel plans. Avis on the other hand, offers free weekend specials if a customer rents a car for five consecutive weekdays. Based on the impact of the five forces, the car rental sector is not a very attractive industry to potential new market entrants.

Conclusion

The rental car industry is in a state of recovery. Although it may seem like the industry is performing well financially, it is nonetheless gradually regaining its footing relative to its actual economic position within the last five years. As a way of insuring profitability, besides seeking market shares and stability, most companies throughout the chain have a common goal that deals with lowering the level of dependency on the airline industry and moving toward the leisure segment. This state of motion has engendered some fierce competition among industry competitors as they attempt to defend their market shares. From a futuristic perspective, the better days of the car rental industry have yet to come. As the level of profitability increases, I believe that most of the industry leaders including Enterprise, Hertz and Avis will be bounded by the economic and competitive barriers of mobility of their strategic groups and new comers will have a better chance of infiltrating and realizing success in the car rental industry.

Sources

“Passenger Car Rental.” Encyclopedia of Global Industries. Dec. 2004. Gale group. 02 Feb 2005. http://galenet.galegroup.com.ucfproxy.fcla.edu/servlet/BCRC.

“Car & Truck Rental.” Hoover's AB&D Company. Jan. 2005 . Hoovers. 04 Feb 2005. http://premium.hoovers.com.ucfproxy.fcla.edu/subscribe/ind/factsheet.xhtm. “

Rental car foes war on each other's turf.” The Associate Press. Fall 2004. The Enquirer. 08 March 2005. http://www.enquirer.com/editions/2004/10/11/biz_rentalcars111.html.

“United States - Car Rental.” Data Monitor Industry Market Research. Nov. 2004. Gale. 12 March 2005. http://search.rdsinc.com.ucfproxy.fcla.edu/sessions?products=BNI.

“A synthesis of tactical fleet planning models for the car rental industry.” IIE Transactions. Sept. 2003. Gale. 12 March 2005. [http://www.fleet-central.com/arn/01stat3.cfm].

“Corporate travel plans moving to Web.” Crain's Chicago Business. Apr. 2001. ProQuest. 12 March 2005. http://www.proquest.com.ucfproxy.fcla.edu.

"Tracy Esch." “Car rental market leaders make rebound .” Business Travel News. May 2002. Gale. 12 March 2005. http://search.rdsinc.com.ucfproxy.fcla.edu.

“Avis Equips Rental Car with Satcomms 1999.” Newsbytes News Network. Oct. 1999. Gale. 12 March 2005. http://search.rdsinc.com.ucfproxy.fcla.edu.

“Car Rental In the United States.” Data Monitor Industry Market Research. Nov. 2004 . Gale. 13 March 2005. http://search.rdsinc.com.ucfproxy.fcla.edu.

“Global - Car Rental.” Data Monitor Industry Market Research. Nov. 2004 . Gale. 13 March 2005. http://search.rdsinc.com.ucfproxy.fcla.edu.

“Corporate and Travel Trends.” Travel Trade Gazette. Nov. 2003 . ProQuest. 14 March 2005. http://www.proquest.com.ucfproxy.fcla.edu.

“Car rental market leaders make rebound.” Business Travel News. May. 2002 . Gale. 14 March 2005. http://search.rdsinc.com.ucfproxy.fcla.edu.

“Car rental market leaders make rebound.” Business Travel News. May. 2002 . Gale. 14 March 2005. http://search.rdsinc.com.ucfproxy.fcla.edu.

“Ovation Travel.” Wall Street Transcript. May. 2002 . LexisNexis. 14 March 2004. http://www.lexisnexis.com.ucfproxy.fcla.edu/cis.

“Avis Offers New Deal for Free Weekends.” Newswire. Feb. 2004 . LexisNexis. 15 March 2004. http://www.lexisnexis.com.ucfproxy.fcla.edu/cis.

The Car Rental Industry

Rodrigue Monestime has authored several articles. He holds a BS in Business Administration with high concentration in Management Information System (MIS). He is the founder of BizVita.com [http://www.bizvita.com], a site designed for busy professionals with an all-in-one approach to the daily facts of the global business environment.

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Advantages and Uses of Video Conferencing

Uses of Video conferencing

Video conferencing can be used in a host of different environments, which is one of the reasons the technology is so popular. General uses for video conferencing include business meetings, educational training or instruction and collaboration among health officials or other representatives. Thus far video conferencing has been used in the following fields:

Video Conferencing

- Telemedicine

Advantages and Uses of Video Conferencing

- Telecommunicatio

- Education

- Surveillance

- Security

- Emergency Response

Advantages and Benefits of Video conferencing

Perhaps the biggest advantage or benefit video conferencing has to offer is the ability to meet with people in remote locations without incurring travel expenses or other expenses associated with face to face communication. Business meetings, educational meetings, healthcare conferences and more can all be easily conducted thanks to video conferencing technology. Individuals living in remote areas can also use video conferencing to keep in touch if you will, with the world at large.

More people are easily accessed and contacted using video conferencing. Because of this technology information and knowledge are often disseminated at more rapid rates, and collaboration between people occurs more willingly and freely. Students can take advantage of video conferencing to take classes at distant locations that would normally be unavailable. They can also take classes that will accommodate busy schedules.

Video conferencing can stimulate better brainstorming, knowledge sharing and information gathering. Businesses can use video conferencing to provide presentations to key members of an organization or to solicit new clients in a professional manner, regardless of their location. The possibilities for communication are virtually endless thanks to video conferencing technologies.

Advantages and Uses of Video Conferencing

Article by Frank Owen, visit his web site on video conferencing for more information on video conferencing http://www.videoconferencinginsider.com

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10 of Our Favorite Video Conferencing Tips

Video conferencing is a highly technical, vastly complicated technology that has been structured from the ground up to be as simple and user-friendly as possible. Even though video conferencing has only really become a viable medium in the past few years, it's taken off as an attractive option when communicating with friends, families, colleagues, and clients. Despite its simplicity, there are many things you can do to - or not do - to ensure a great virtual meeting.

1. Give and take -- questions and answers -- are the bedrock of communication. In a video conference, you are hampered by not having everyone in front of you. This is especially apparent when you ask a question, as it is sometimes difficult for your participants to know who you are talking to. Make sure you say a person's name at the beginning of your question.

Video Conferencing

2. An issue specific to virtual meetings is the mute button. Mute buttons are essential to having a well-ordered and quiet meeting, and their use should be encouraged. However, they can slow up Q&A sessions, especially impromptu ones. When you ask someone a question, make sure you give them a few seconds to respond. This allows them time to unmute themselves.

10 of Our Favorite Video Conferencing Tips

3. With everyone separated, it's difficult to get a consensus. Asking people to raise their hands if they agree only really works in smaller video conferences where you have a window for each person. On larger calls or multiple meeting rooms, it can be impossible to get an accurate answer. Couch your questions to address the least amount of responses. For example, don't ask if everyone understands; ask who doesn't understand.

4. Video conferencing technology is hi-tech, but that just means it will do what it is supposed to. Shouting or speaking loud is not only annoying, but it also shows inexperience with virtual meeting technology. Speak in a normal tone of voice. Don't worry, they will hear you.

5. If you can't help but worry that people can't hear you, test your sound first. Get your participants to introduce themselves at the beginning of the conference. Not only will this help break the ice, but will also allow you to hear their volume and sound quality. If you're still anxious about your own output, simply ask someone if they can hear you well.

6. It may feel counterintuitive, but you shouldn't look very often at the people on your screen, especially when you are addressing them. The best place to look while speaking is directly into the camera lens. Your participants will get the impression that you are looking directly at them. This creates a more trustworthy, congenial experience between them and you.

7. If you've done your preparations correctly, you know exactly how far you can move while in front of your camera. To help you hit your "mark," use your mouse as your anchor point. Hold on to the mouse naturally while setting up your camera. Then, as you move back and forth pay attention to how far your arm bends or straightens. When you're live, you'll be able to keep yourself on screen without distracting yourself.

8. Unless you have dropped ,000 to 0,000 on your video conferencing setup, you won't have perfectly smooth, indistinguishable-from-real-life video. So, you need to work within the limitations of you and your participant's equipment and bandwidth. The most important thing to remember is to keep your gestures small and your movements slower than normal. A little attention to this detail will minimize any choppy effects.

9. Your cloths say a lot about you, but through a video conference, some clothes say it loudly. To provide the best view of you, try to dress in light pastels and muted colors. Bright, loud colors can make your skin look weird on screen. Don't wear all-light or all-dark colors to avoid any white balance or contrast issues. Busy patterns too are something to avoid.

10. While your clothes are telling your participants about you, so is the spot that you chose to do your conference from. Other than the obvious point that what you have on your desk and behind you will make impressions on your participants, they can also be detrimental to your video quality. Try to have a clean or bare background with a neutral color. Keep all camera-visible areas neat and decluttered. Not only will you look better on screen, it says something about how you work.

Video conferences are a great way to save money, time, and energy while still getting as much or more work done than before. They are hi-tech and worth a lot of "cool" points in the business world. If you put in the time and planning, your video conferences can be like the technology itself: complicated, yet smooth and on the cutting edge.

10 of Our Favorite Video Conferencing Tips

David Byrd is the conference call expert at TalkPath LLC.

Read more from David or find out about video conferencing services at TalkPathConferencing.com.

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History of Educational Technology

There is no written evidence which can tell us exactly who has coined the phrase educational technology. Different educationists, scientists and philosophers at different time intervals have put forwarded different definitions of Educational Technology. Educational technology is a multifaceted and integrated process involving people, procedure, ideas, devices, and organization, where technology from different fields of science is borrowed as per the need and requirement of education for implementing, evaluating, and managing solutions to those problems involved in all aspects of human learning.

Educational technology, broadly speaking, has passed through five stages.

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The first stage of educational technology is coupled with the use of aids like charts, maps, symbols, models, specimens and concrete materials. The term educational technology was used as synonyms to audio-visual aids.

History of Educational Technology

The second stage of educational technology is associated with the 'electronic revolution' with the introduction and establishment of sophisticated hardware and software. Use of various audio-visual aids like projector, magic lanterns, tape-recorder, radio and television brought a revolutionary change in the educational scenario. Accordingly, educational technology concept was taken in terms of these sophisticated instruments and equipments for effective presentation of instructional materials.
The third stage of educational technology is linked with the development of mass media which in turn led to 'communication revolution' for instructional purposes. Computer-assisted Instruction (CAI) used for education since 1950s also became popular during this era.
The fourth stage of educational technology is discernible by the individualized process of instruction. The invention of programmed learning and programmed instruction provided a new dimension to educational technology. A system of self-learning based on self-instructional materials and teaching machines emerged.
The latest concept of educational technology is influenced by the concept of system engineering or system approach which focuses on language laboratories, teaching machines, programmed instruction, multimedia technologies and the use of the computer in instruction. According to it, educational technology is a systematic way of designing, carrying out and evaluating the total process of teaching and learning in terms of specific objectives based on research.
Educational technology during the Stone Age, the Bronze Age, and the Iron Age
Educational technology, despite the uncertainty of the origin of the term, can be traced back to the time of the three-age system periodization of human prehistory; namely the Stone Age, the Bronze Age, and the Iron Age.
Duringthe Stone Age, ignition of fire by rubbing stones, manufacture of various handmade weapon and utensils from stones and clothing practice were some of the simple technological developments of utmost importance. A fraction of Stone Age people developed ocean-worthy outrigger canoe ship technology to migrate from one place to another across the Ocean, by which they developed their first informal education of knowledge of the ocean currents, weather conditions, sailing practice, astronavigation, and star maps. During the later Stone Age period (Neolithic period),for agricultural practice, polished stone tools were made from a variety of hard rocks largely by digging underground tunnels, which can be considered as the first steps in mining technology. The polished axes were so effective that even after appearance of bronze and iron; people used it for clearing forest and the establishment of crop farming.
Although Stone Age cultures left no written records, but archaeological evidences proved their shift from nomadic life to agricultural settlement. Ancient tools conserved in different museums, cave paintings like Altamira Cave in Spain, and other prehistoric art, such as the Venus of Willendorf, Mother Goddess from Laussel, France etc. are some of the evidences in favour of their cultures.
Neolithic Revolution of Stone Age resulted into the appearance of Bronze Age with development of agriculture, animal domestication, and the adoption of permanent settlements. For these practices Bronze Age people further developed metal smelting, with copper and later bronze, an alloy of tin and copper, being the materials of their choice.
The Iron Age people replaced bronze and developed the knowledge of iron smelting technology to lower the cost of living since iron utensils were stronger and cheaper than bronze equivalents. In many Eurasian cultures, the Iron Age was the last period before the development of written scripts.
Educational technology during the period of Ancient civilizations
According to Paul Saettler, 2004, Educational technology can be traced back to the time when tribal priests systematized bodies of knowledge and ancient cultures invented pictographs or sign writing to record and transmit information. In every stage of human civilization, one can find an instructional technique or set of procedures intended to implement a particular culture which were also supported by number of investigations and evidences. The more advanced the culture, the more complex became the technology of instruction designed to reflect particular ways of individual and social behaviour intended to run an educated society. Over centuries, each significant shift in educational values, goals or objectives led to diverse technologies of instruction.
The greatest advances in technology and engineering came with the rise of the ancient civilizations. These advances stimulated and educated other societies in the world to adopt new ways of living and governance.
The Indus Valley Civilization was an early Bronze Age civilization which was located in the northwestern region of the Indian Subcontinent. The civilization was primarily flourished around the Indus River basin of the Indus and the Punjab region, extending upto the Ghaggar-Hakra River valley and the Ganges-Yamuna Doab, (most of the part is under today's Pakistan and the western states of modern-day India as well as some part of the civilization extending upto southeastern Afghanistan, and the easternmost part of Balochistan, Iran).
There is a long term controversy to be sure about the language that the Harappan people spoke. It is assumed that their writing was at least seems to be or a pictographic script. The script appears to have had about 400 basic signs, with lots of variations. People write their script with the direction generally from right to left. Most of the writing was found on seals and sealings which were probably used in trade and official & administrative work.
Harappan people had the knowledge of the measuring tools of length, mass, and time. They were the first in the world to develop a system of uniform weights and measures.
In a study carried out by P. N. Rao et al. in 2009, published in Science, computer scientists found that the Indus script's pattern is closer to that of spoken words, which supported the proposed hypothesis that it codes for an as-yet-unknown language.
According to the Chinese Civilization, some of the major techno-offerings from China include paper, early seismological detectors, toilet paper, matches, iron plough, the multi-tube seed drill, the suspension bridge, the wheelbarrow, the parachute, natural gas as fuel, the magnetic compass, the raised-relief map, the blast furnace, the propeller, the crossbow, the South Pointing Chariot, and gun powder. With the invent of paper they have given their first step towards developments of educational technology by further culturing different handmade products of paper as means of visual aids.
Ancient Egyptian language was at one point one of the longest surviving and used languages in the world. Their script was made up of pictures of the real things like birds, animals, different tools, etc. These pictures are popularly called hieroglyph. Their language was made up of above 500 hieroglyphs which are known as hieroglyphics. On the stone monuments or tombs which were discovered and rescued latter on provides the evidence of existence of many forms of artistic hieroglyphics in ancient Egypt.
Educational technology during Medieval and Modern Period
Paper and the pulp papermaking process which was developed in China during the early 2nd century AD, was carried to the Middle East and was spread to Mediterranean by the Muslim conquests. Evidences support that a paper mill was also established in Sicily in the 12th century. The discovery of spinning wheel increased the productivity of thread making process to a great extent and when Lynn White added the spinning wheel with increasing supply of rags, this led to the production of cheap paper, which was a prime factor in the development of printing technology.
The invention of the printing press was taken place in approximately 1450 AD, by Johannes Gutenburg, a German inventor. The invention of printing press was a prime developmental factor in the history of educational technology to convey the instruction as per the need of the complex and advanced-technology cultured society.
In the pre-industrial phases, while industry was simply the handwork at artisan level, the instructional processes were relied heavily upon simple things like the slate, the horn book, the blackboard, and chalk. It was limited to a single text book with a few illustrations. Educational technology was considered synonymous to simple aids like charts and pictures.
The year 1873 may be considered a landmark in the early history of technology of education or audio-visual education. An exhibition was held in Vienna at international level in which an American school won the admiration of the educators for the exhibition of maps, charts, textbooks and other equipments.
Maria Montessori (1870-1952), internationally renowned child educator and the originator of Montessori Method exerted a dynamic impact on educational technology through her development of graded materials designed to provide for the proper sequencing of subject matter for each individual learner. Modern educational technology suggests many extension of Montessori's idea of prepared child centered environment.
In1833, Charles Babbage's design of a general purpose computing device laid the foundation of the modern computer and in 1943, the first computing machine as per hi design was constructed by International Business Machines Corporation in USA. The Computer Assisted instruction (CAI) in which the computer functions essentially as a tutor as well as the Talking Type writer was developed by O.K. Moore in 1966. Since 1974, computers are interestingly used in education in schools, colleges and universities.
In the beginning of the 19th century, there were noteworthy changes in the field of education. British Broadcasting Corporation (BBC), right from its start of school broadcasts in 1920 had maintained rapid pace in making sound contribution to formal education. In the USA, by 1952, 20 states had the provision for educational broadcasting. Parallel to this time about 98% of the schools in United Kingdom were equipped with radios and there were regular daily programmes.
Sidney L. Pressey, a psychologist of Ohio state university developed a self-teaching machine called 'Drum Tutor' in 1920. Professor Skinner, however, in his famous article 'Science of Learning and art of Teaching' published in 1945 pleaded for the application of the knowledge derived from behavioral psychology to classroom procedures and suggested automated teaching devices as means of doing so.
Although the first practical use of Regular television broadcasts was in Germany in 1929 and in 1936 the Olympic Games in Berlin were broadcasted through television stations in Berlin, Open circuit television began to be used primarily for broadcasting programmes for entertainment in 1950. Since 1960, television is used for educational purposes.
In 1950, Brynmor, in England, used educational technological steps for the first time. It is to be cared that in 1960, as a result of industrial revolution in America and Russia, other countries also started progressing in the filed of educational technology. In this way, the beginning of educational technology took place in 1960 from America and Russia and now it has reached England, Europe and India.
During the time of around 1950s, new technocracy was turning it attraction to educations when there was a steep shortage of teachers in America and therefore an urgent need of educational technology was felt. Dr. Alvin C. Eurich and a little later his associate, Dr. Alexander J. Stoddard introduced mass production technology in America.
Team teaching had its origin in America in the mid of 1950's and was first started in the year 1955 at Harvard University as a part of internship plan.
In the year 1956, Benjamin Bloom from USA introduced the taxonomy of educational objectives through his publication, "The Taxonomy of Educational Objectives, The Classification of Educational Goals, Handbook I: Cognitive Domain".
In 1961, Micro teaching technique was first adopted by Dwight W. Allen and his co-workers at Stanford University in USA.
Electronics is the main technology being developed in the beginning of 21st century. Broadband Internet access became popular and occupied almost all the important offices and educational places and even in common places in developed countries with the advantage of connecting home computers with music libraries and mobile phones.
Today's classroom is more likely to be a technology lab, a room with rows of students using internet connected or Wi-Fi enabled laptops, palmtops, notepad, or perhaps students are attending a video conferencing or virtual classroom or may have been listening to a podcast or taking in a video lecture. Rapid technological changes in the field of educational have created new ways to teach and to learn. Technological changes also motivated the teachers to access a variety of information on a global scale via the Internet, to enhance their lessons as well as to make them competent professional in their area of concern. At the same time, students can utilize vast resources of the Internet to enrich their learning experience to cope up with changing trend of the society. Now a days students as well teachers are attending seminars, conferences, workshops at national and international level by using the multimedia techno-resources like PowerPoint and even they pursue a variety of important courses of their choice in distance mode via online learning ways. Online learning facility has opened infinite number of doors of opportunities for today's learner to make their life happier than ever before.
History of Educational Technology
Presently Research Associate in the ICFAI University and have been pursuing PhD from Gauhati University, Assam.

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Top 10 Meeting Ice Breakers

Getting people comfortable in a group setting before a team meeting can be the best investment of ten to 15 minutes of time that you can make. Ice breakers get creative juices flowing, can increase the exchange of ideas, establish team identity, and create a sense of community. All of these items are important in forging top productive teams. But how do you get people to participate and not feel uncomfortable with an ice breaker?

For meetings in a business setting in which participants are professionals, ice breakers that require actions not normally associated with day-to-day behaviors in the office generally make people uncomfortable. Successful ice breakers for these type of groups generally consist of having attendees share memorable information with each other, create innovative ways to get people to introduce themselves to each other, or have group members collectively work on a problem where everyone has to contribute.

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We've selected our top ten team meeting ice breakers that are sure to get your meeting participants relaxed and ready to focus on your agenda as well as to connect with others in the group.

Top 10 Meeting Ice Breakers

1. Brainstorm!:Break the meeting into teams of four or five. Give each team a topic. Pick topics that are fun and simple like, "What would you take on a trip to the desert?" or "List things that are purple". Give your teams two minutes, no more, and tell them "This is a contest and the team with the most items on their list wins." Encourage the teams to write down as many things as they can and not to discuss anything, just list things as quickly as possible. At the end of two minutes, the team with the most items on their list wins! This helps people to share ideas without fearing what other people will think.

2. Same or Different:

Divide the meeting into teams of three or four and give each team a large sheet of paper and then give each person a different colored marker. Have each person draw a large oval such that each oval overlaps with the other ovals in the center of the piece of paper. Give the group or groups, a theme that pertains to your meeting objectives. Ask the participants to write down at least five or more entries in the non-overlapping and mutually overlapping areas of their ovals. Give them five minutes, no more than that, to talk about their similarities and differences and write them in their own ovals on the paper. If there is more than one group, compare results and identify common themes in both parts of the diagrams and what light these similarities and differences shed on the purpose of the meeting. This helps team members develop an understanding of shared objectives and in a non-confrontational way learn how their views differ from others in the group.

3. Fact or Fiction:

Have everyone write down three surprising things about themselves, two of which are true, and one of which is made up. Each person, in turn, reads their list and then the rest of the group votes on which "fact" they feel is the "false" one. If the group does not correctly pick a person's made up "fact", then that person wins. A group can have more than one winner. At the end, the whole group votes on which of the "winners" of the final round, had the most deceiving "fact". This helps people get to know and remember their colleagues.

4. Free Association:

The object of this ice breaker is to have small groups generate as many words or phrases as they can that are related to a particular topic that focuses on the objective of your meeting. Give the group or groups a key word you want them to associate with and then give them two minutes to list, as quickly as possible, as many words or thoughts that pop into their heads. For example, if your company is trying to decide on whether to reduce travel and increase the use of teleconferencing, you might use the word "teleconferencing" and have people list as many words or phrases they can that they associate with the key word. For example they might say: "saves money", "saves time", "impersonal", "need to see other people", "get distracted", "sound quality".... This reveals what people are thinking, similarities in viewpoints, and possibly even problem areas or topics that need addressing or further discussion.

5. Nametags:

Prepare nametags for each person and put them in a box. As people walk into the room, each person picks a nametag (not their own). When everyone is present, participants are told to find the person whose nametag they drew and introduce and say a few interesting things about themselves. When everyone has their own nametag, each person in the group will introduce the person whose nametag they were initially given and mention something of interest about that person. This helps participants get to know and remember each other.

6. Desert Island:

Group people in teams of five or six and tell them they will be marooned on a desert island. Give them 30 seconds to list all the things they think they should take and each person has to contribute at least three items. At the end of 30 seconds, tell the teams they can only take three things. Have the person who suggested each item on the list tell why they suggested it and defend why their item should be one of the chosen three. This helps the team learn about how each of them thinks, get to know each other's values, and how they solve problems.

7. Commonality Plus:

Group your meeting participants at tables. At each table ask the group to list ten ways that everyone in that group is similar. Let them know that they cannot list body parts or clothing and that what they select cannot have anything to do with work. One person at the table should be tasked to make their list. At the end of your time limit have the group share their list with all meeting members. This is a great opportunity for your meeting attendees to learn about each other's hobbies, families, and common interests.

8. Line Up:

As people enter your meeting hand each one a piece of paper with a different number written on it. Ask the group to arrange themselves in numeric order without using their voices, hands, or showing their number. This helps the team to think of other ways to communicate with each other and to work together to achieve a common goal.

9. Meet and Greet Shoe Pile:

This works great in large groups and is a variation of the name tag ice breaker. Have everyone take off one of their shoes and throw it into a pile. Have each group member pick up a shoe and walk around the meeting room greeting other people as they try to match their selected shoe to the one another team member is wearing. This is a great way for new people to meet several members in a group.

10. First or Worst:

Have each member tell the group their first or worst job in turn. This easy to use ice breaker works great with teleconferences too and allows team members to spark conversation with each other and to have some fun commenting on the jobs that they have each done. Many of our top ten ice breakers can be used for on-site meetings and teleconferences alike. The nature of ice breakers is to get the group to talk, to share, and to get to know each other in a casual exchange. The best and most successful teams start with a little bit of fun; learning how to value what each member brings into the group. Ice breakers can help facilitate this exchange of information and comfort in doing so at the very start of the team forging process.

Top 10 Meeting Ice Breakers

Amy Linley gives practical and usable advice regarding communication and meetings at AccuConference.

Find out more about our conference call, web conferencing and video conferencing services from AccuConference.

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Virtual PBX VoIP Service

Virtual PBX VoIP service would be the ideal solution to enhance your business telecommunication. This phone service has become a popular choice among small and home-based businesses, as it comes with various sophisticated features and reduced telecom expenses.

Bring Down Your Long Distance Telecom Bills

Video Conferencing

Often, small businesses find it burdensome to bear the huge load of their telecom bills. Virtual PBX VoIP service for your small business can be availed at affordable rates. This is a hosted phone system operated by the service provider and functions with the support of the internet and a dedicated phone connection. This cost-effective means of communication has the capability to transmit voice, data, image and video through an IP (Internet Protocol) network. With this facility, you can make as many calls to national and international locations, at highly affordable charges.

Virtual PBX VoIP Service

Route Calls in an Appropriate Way

While making use of virtual PBX VoIP service, you don't require live staff for attending and directing calls to the appropriate numbers. The phone system comes with excellent call attending and routing facility with the support of its auto attendant feature. After the callers are welcomed with a professional greeting message, calls are routed to the required extensions. The callers can make a choice from options such as dial by name or dial by extension to reach the right person.

Replace the Outdated Conventional Phone System

Phone systems equipped with advanced facilities were once the privilege of big businesses alone. At economical prices, a Virtual PBX VoIP Service helps small and medium sized business firms to have all the advanced facilities of a modern phone system, which may include:

• Voice mail
• Fax mail
• Call conferencing
• Caller ID
• Find me follow me call forwarding
• Voice to email
• Fax to email

Implementing virtual PBX VoIP service in your office not only reduces your telecom expenses, but also enhances your business productivity, through improved customer care services.

Virtual PBX VoIP Service

Virtual PBX VoIP service - Affordable and effective PBX VoIP service offered at AccessDirect. Our VoIP phone service comes with all the features that are usually found only on the phone systems owned by large conglomerates.

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Web Conferencing - Multiple Features to Help Your Business Grow

Are you finding it difficult to cope with the rising telephone bills every month? Do you wish to find out a single answer to lower your phone bills without compromising on the long distance call service you are enjoying right now? Then you must switch to web conferencing. Heard of that, surely you must have. With this type of conferencing you can organize virtual conferences and talk to your clients and co-workers sitting at any part of the work at any point of time. With online conferencing service you can lower your long distance phone bills to a great extent and enjoy similar high quality conference service.

So, how can a web conferencing tool help you to organize a virtual meeting and aid you in doing other tasks? Here are a few points that can enlighten you about internet based conferencing:

Video Conferencing

You can send across your message effectively: With online conferencing you can communicate clearly. Generally, web based communication is of top quality with minimal disturbance in the line of conversation. As the ways of conducting business has gone a sea change, more and more entrepreneurs today concentrate on proper communication for increasing their chances of success. This is where conferencing can help you conduct a virtual meeting effectively. Thus, with the use of online conferencing tools you can converse with your clients and deliver them your message convincingly and clearly.

Web Conferencing - Multiple Features to Help Your Business Grow

Shape your tasks: With web conferencing you can shape your work, arrange business meetings worldwide and communicate with several people at a time. With the help of online video conferencing and many other applications you can conduct business meetings and distribute instructions all over.

Multiple applications and features: With the help of web video conference and several other web based features you can distribute, share and forward ideas / opinions within the company and clients. You can conduct long distance conference calls, multiple video chat at a time and even arrange a open forum meeting between your employees and clients. Even being several miles away you can execute face-to-face meeting with people living miles away.

Save money and time: Making frequent long distance will cost you a fortune and you will end up paying loads of money at the end of every month. With a internet based conferencing service you can lower your telephone bills to a great extent. In fact, you can save up to 70% if you are using a web conference tool to communicate. If you have clients worldwide and sister concerns spread across the nation, communicating with your clients and employees is certainly a regular process. Thus, selecting a cost effective internet based conference service can help you save loads of money and time. Besides, the money you save today is something you can invest tomorrow and increase your business.

Thus, these are the few good points about internet conferencing that can help grow your brand. However, you must make careful selection while selecting a internet based conferencing company and service. Check out their plans, features and applications. Evaluate the features and rates before selecting the web conferencing company and its service.

Web Conferencing - Multiple Features to Help Your Business Grow

Hope Dever is columnist and a regular writer for the web. As an entrepreneur he is well versed with web conferencing tools and shares his knowledge on the benefits of conferencing services.

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Barriers to Intercultural Communication

Today's competitive global economy results in frequent cross-border movements of staff that results in a growing diversity at the workplace. As the inevitable happens between cultures, breakdowns in communication are a common occurrence. That is certainly costly to the multinational enterprise in terms of workplace relations, returns and revenues, and customer relationship. Not to mention, the firm's competitive advantage.

As such, three main obstacles to intercultural communication are identified and accordingly expounded further below. It is noteworthy to the International Assignee the consequences if due care is not exercised when interacting with non-native English speakers.

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1. Language

Barriers to Intercultural Communication

* Slang, Jargon

* Dialects, Pidgin

* Accents

The transfer of International Assignees across geographical borders perpetuates the use of the English language. That has never been as pervasive or as widely, although variations of the language and degree of fluency differ from country to country, individual to individual.

As it is, usage of slang and jargon - examples: sport, technical - is to be avoided unless the Assignee is very sure the local audience understands them well. Also, the presence of globally known brands, products and services does not mean that the locals possess the same level of mindset.

It is therefore imperative that the Assignee be sensitive of both connotations and implications that may arise as a result of local usage; further influenced by the local languages where English is a second or third, or foreign language.

2. Modern Technology

* E-mail

* SMS Text Messaging

* Video Conferencing / Teleconferencing

The advent of modern technology, especially the Internet, has made access easier and cheaper to people worldwide such that it helped speed up globalisation. Similarly, the pervasive use of technological tools like Short Message Service [SMS] and e-mail amongst locals does not mean that cultural mishaps will not occur.

The difficulty that comes with the aforesaid tools is gauging the recipients' expressions. Their responses could be not what the Assignee expects or least anticipates. On the other hand, the ease of communicating electronically removes formality and business etiquette that can not only be misconstrued but also leads to a breakdown in communication.

Hence, it is pertinent on the Assignee's part to convey himself as clearly and plainly as possible to avoid any misunderstandings that may arise.

3. Behaviourial and Mindset

* Anxiety

* Discomfort

* Fear of the "Unknown"

* Prejudice and Stereotyping

* Perceived Cultural Superiority or Ethnocentrism

* Discrimination = Racial, Sexual, Educational

Coming from a culture that upholds individualism, privacy and independence; the Assignee will certainly experience shock, resistance, and to a lesser degree, disgust towards the host culture that is perceived as inferior. Which as a result, he may withdraw himself seeking similar individuals; or refusal to adapt accordingly to his environment.

The Assignee may also display anxiety and discomfort if he has not come across - or having little or rare opportunities to socialise with - people of other cultures before. He will lose sight on effectively communicating his ideas as his fear[s] of not being understood - amongst others - overwhelms him.

Thus, it is to both the organisation's long-term interest and the Assignee's well-being that he has the ability to manage the conflicts well enough. Otherwise it is detrimental to his work performance which can affect the entire department's morale as a whole.

One Last Word...

It is convenient to dismiss Cultural Differences as the major or sole reason for a breakdown in communication - which does not serve the International Assignee well in the long run. Instead, he could be more proactive by confronting the issues that prevented him from working closely with his team.

By addressing the problem and then taking practical steps to remedy any unintentional misunderstanding caused; such actions will not only make him more motivated at work but his stay more pleasant too.

Just remember: Treat anyone regardless of ethnic, racial or cultural background the same way you would want to be treated.

Barriers to Intercultural Communication

Multi-ethnic and polyglot Ange Teo is the Founder-Managing Director of e2m expat etiquette mentoring, a Singapore-based Cross-Cultural Communications Solutions Provider.

Having worked with some of the world’s leading Multinational Companies and Singapore-based Small Medium Enterprises for over 20 years; Ange Teo specialises in the areas of Information Technology, Secretarial/Administration, and Human Resources specifically Executive Search / Headhunting.

For more information about e2m Cultural Intelligence [CQ]-focused Communications Solutions, please visit http://e2mentoring.tripod.com

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Video Conferencing Pros and Cons

Video conferencing solutions allow participants in a meeting to see and hear each other, making for an interactive conference. Video conferencing is also used for educational training, surveillance, emergency response and security. When video conferencing is used correctly, it has a significant effect on the way people do business and the success of the business. Decisions can be made faster and deals sealed quicker. This enables you to stay in front of your competitors.

Another obvious benefit of using video conferencing is that it allows people, especially business owners, to meet with their clients from any location, This obviously saves a great deal of time and money that can be better spent for educational training, etc. Video conferencing is also used to provide customer service and for sales.

Video Conferencing

Unfortunately, with the pluses that come with video conferencing, there are some limitations. This sophisticated technology requires months to design a network and install conferencing equipment. The initial cost is very high. A conference room has to be available for the video system to be installed, and the system might be underutilized. Also, the system itself will need at least one staff person to run the technical part of any conference. This could also be an under utilization of staff time.

Video Conferencing Pros and Cons

There are still problems with this video technology, thus there can be a lot of wasted time that can cause disruptions, etc. It can also sometimes be difficult to really see how a particular client or group may be reacting via video conferencing.

Video Conferencing Pros and Cons

Conferencing provides detailed information on Conferencing, Web Conferencing, Audio Conferencing, Video Conferencing and more. Conferencing is affiliated with Online Conference Centers [http://www.e-ConferenceCenters.com].

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Our Top Ten Team Building Exercises

You've recruited the individual members of your team. You've established your goal. You've developed a plan and a timeline. Now the trick is to get all those unique individuals working together toward the same goal. Given the varied personalities, communication skills and personal agendas individual members bring with them to the team, getting your team to work cooperatively can be a challenge.

In the most productive teams, members are individually and cooperatively focused on reaching the team's goal. Members understand the interdependent nature of the team: that their individual work depends upon and affects the quality of others' work and, ultimately, the ability of the team to reach its goal. Members respect, appreciate and recognize each person's unique contribution to the team's efforts, but place the greatest emphasis on cooperative achievement of the team goal.

Video Conferencing

Experiential team building was all the rage not long ago. The team would travel offsite for a "fun" day of rope games and unusual problem solving, typically at an outdoor education center. Unfortunately, too often there was little follow-up and any lessons learned never made it back into the workplace. Today, the emphasis has shifted to in-house team building exercises that can be accomplished at the beginning of a meeting.

Our Top Ten Team Building Exercises

Follow these key steps to plan a productive team building exercise:

Keep it simple. It should be quick and easy to set up in a typical meeting room. It doesn't need to be expensive. You can get a lot of mileage out of basic office supplies or a few items from your kitchen pantry. The exercise should be geared for normal office clothing or team members should be told ahead of time to dress appropriately. People have a hard time relating to large groups, so divide the team into small units of 2 to 4 or 6 people. By breaking down barriers and creating partnerships within these small groups, team members will be better able to relate to the larger team. Instructions must be easy to understand, especially by any non-native English speakers in your group. Limited instructions may be part of the team building exercise. Forcing people to figure out what to do or how to do something helps team members identify skills and abilities in themselves and their peers that can help them define their roles on the team: leader, facilitator, problem-solver, communicator, etc. The exercise should engage all members quickly. It should present a problem that has multiple solutions to allow for creativity, but that can only be solved through collaboration and cooperative action. You can increase the difficulty level of any exercise by adding a complication such as "no talking," or by speeding things up by asking, "How can you do it faster?" At the completion of the exercise, it is crucial that a facilitator, often the team leader, lead the team in reflecting on what happened, the choices made, and how they interacted with each other. Team members should discuss what they would do differently next time. Reflection is critical to identifying and reinforcing learning.
Try these team building exercises to get your team off on the right foot.

Scrambled Jigsaw. Before the team arrives, place a jigsaw on each table. To manage the time element, use large-piece children's puzzles of 100 pieces or so. Remove 5 pieces from each puzzle and move them to another table. As the team arrives, divide members among the tables. Instruct teams to fully complete their puzzle, by any means, in the shortest amount of time possible. As puzzles are completed and teams realize pieces are missing, they will be forced to negotiate with other teams to complete their puzzle. This exercise promotes flexibility, communication, negotiation and cooperation. Creative Assembly. Purchase 3-D punch-out wood dinosaur puzzle kits. Divide the team into groups of 2 to 4. Without comment or instruction, give each group the unpunched puzzle pieces, one complete puzzle per group. Do not let the group see the boxes, pictures or instructions or in any way identify what you have given them. Instruct each group to assemble its project, telling them they can only use what is in front of them. You'll get some interesting and creative constructions, a lot of laughter and some good natured frustration, particularly with the winged dinosaur kits. When time is up, ask each group to describe its construct. In this exercise, creative thinking, brainstorming, problem-solving, cooperation and consensus will certainly get a workout. Slight of Hand. Divide team into groups of 4 to 6. Hand each group 4 tennis balls. Tell them each person must handle all 4 balls in the shortest time possible. Do this several times, each time asking, "How can you do it faster?" This exercise will progress from the obvious passing of the balls down a line, to around a circle, to some interesting ball drops and hand swiping. Your team will practice cooperation, quick thinking and creative problem solving in this exercise. Going Up. Divide team into groups of 2 to 6. Give each person one 8 1/2" x 11" sheet of paper and one 5" strip of masking tape. Instruct each team to build the tallest possible free-standing structure. This exercise promotes cooperation, creative thinking, problem-solving, consensus, leadership and division of labor. Gnome Dome. Divide the team into groups of 2. Give each group 20 gumdrops and 12 toothpicks. Instruct each group to build a dome. Problem-solving, creative thinking, cooperation (and possibly snacking) will be practiced during this exercise. Poisonous Web. Stretch a piece of rope across a door frame, securing it to the frame or connecting wall with duct tape. You'll need two pieces of rope, one 3 feet off the ground, the other 4 1/2 feet off the ground. You are creating a "window" 18 inches wide that you describe to the team as a "poisonous spider web." The team must work together to get all members through the opening without touching the ropes. They must go through, not under or over the ropes. If a team member touches either rope, the entire team must go back to the beginning and try again. This exercise builds cooperation, leadership, creativity and problem-solving. It also forces team members to trust and depend on each other. Hang Ups. Hand each person a wire coat hanger. Tell the group they may work individually or create their own groups. Instruct them to make something useful from their coat hanger. Set a time limit of 5 to 15 minutes. Ask each person/group to describe his "tool" and its use. This exercise will indicate which of your team members are natural leaders or born socialites as well as which are more shy and may need to be drawn out when working with the group. In the Picture. This is another puzzle game. Divide the team into groups and give each one a jigsaw puzzle from which you have already removed one piece. Each team will complete a puzzle with one missing piece. Ask each team what this represents in terms of the team. You're aiming for discovery of the importance of each individual to the successful accomplishment of the team's goal, but you may get some interesting responses about proper planning, supply officers and quality control. All Aboard. This is another physical game. Depending on the size of your team, place a 1-foot to 3-foot square of cardboard on the floor, or mark off a square with masking or duct tape. Draw numbers, one for each team member. In order of the numbers drawn, team members must stand in the square. As the number of people in the square increases, members will have to work together and get creative to get everyone aboard. This exercise practices cooperation, problem-solving and leadership. Bridge the Gap. Divide the group into teams of 2 to 4. Give each group a small ball of modeling clay and 12 toothpicks. Instruct them to build the longest cantilever bridge they can. Award points for speed of construction, length of bridge, ability to stand without tipping over and ability to hold weight (to measure this, stack quarters until the bridge tips or breaks). Team members will practice creativity, problem-solving, consensus (and manual dexterity).

To be successful, teamwork must be more than a method of dividing up the work to get the job done. Teamwork must embrace a cooperative attitude of mutual respect, shared responsibility and open communication. Teamwork recognizes each team member's individual contribution to the team in the context of the interdependency of those efforts in cooperative pursuit of the team's goal.

Our Top Ten Team Building Exercises

Amy Linley gives practical and usable advice regarding communication and meetings at AccuConference.

Find out more about our conference call, web conferencing and video conferencing services from AccuConference.

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